Locksmith in Mission Viejo - Residential Locksmith ServicesIf you have used RSM Lock & Safe in the past, RSM Lock & Safe is the same Rancho Santa Margarita Locksmith team. RSM Lock & Safe will ensure you are secure in your own home. Bob and his team have secured over 1000 homes in Mission Viejo and other communities in South Orange County. As a locksmith homeowners (and homeowners in other communities) have come to trust, Bob has both the experience and the technological know how to solve your home security needs whether big, small, simple or complex. Some of the services we provide as a locksmith Mission Viejo residents and residents of other communities have come to trust include:
- Front Door Hardware Replacement
- Decorative Locks
- Cabinet Locks
- Pool, Patio and Gate Locks
- Keyless Entry Deadbolts
- Key Duplicating and Replacement
- Keyless Access Control
- Front Door Hardware Replacement
- Mailbox Locks
More info: residential locksmith
- Electronic Access Control Systems
- Master Rekeying Systems
- Lock Installation
- High Security Locks
- Door Closers
- High Security Safes / Cash Boxes
- Storefront Locks
- Push Button Locks
- Magnetic Locks
- Emergency Vehicle Opening
- Emergency Trunk Opening
SERVING MISSION VIEJO FOR OVER 25 YEARS!
Consider this scenario: A company far away from Mission Viejo chooses a name for its business that is very similar to the name used by one of our local locksmiths (Like RSM Lock & Safe - we are closer to parts of Mission Viejo than some areas in Rancho Santa Margarita!). The bogus company advertises in the phone book or on the Internet using a local telephone number and local address. When you call the number, and you can probably tell, you are actually connected to a call center in another city or state. What’s more, there’s no locksmith shop at local address listed.
You will probably be quoted a price on the phone but when the locksmith arrives at your car or home - often in an unmarked vehicle - he may want significantly more money and only take cash. Unfortunately, we are aware of many who claim to be “Mission Viejo Locksmith” companies. Many have multiple listings (sometimes 30 or more separate listings on a single web page or in a single phone book) with different names and phone numbers. But the calls to each of these numbers go back to the same central number in a distant city where operators dispatch untrained individuals to do the job.
At RSM Lock & Safe we are ready to answer your call locally, give a fair an honest estimate, show up in our company owned service vehicle, complete the job to your satisfaction and offer you multiple payment options. Our website and our video tell our story and we want you to know that you can trust RSM Lock & Safe as have hundreds of individuals and businesses in Mission Viejo. However as a service to those of you who want to make sure you are doing everything necessary to properly select a locksmith, we have provided this guide and links to other valuable sources of information. Please review the information, then give us a call.
What’s the best way to pick a reputable local locksmith? In a perfect world you would research locksmiths in Mission Viejo before you need one, the same way you would a plumber, electrician, or other professional. That works well if you’re looking to have some security work done like installing deadbolts on the exterior doors of your house. But if you’re dealing with an emergency, like being locked out of your car, you really don’t have much time for thorough research. Regardless of whether you are locked out of your car or home, you need new locks installed, or you require other security work, RSM Lock & Safe offers these tips to help you hire a legitimate, local locksmith. For more information the link at the bottom of the page will take you the U. S. Government Federal Trade Commission's webpage on how to choose a locksmith.
Do some advance research just in case. Getting locked out a car or house happens to virtually every one. Before you need one, write down the names of several local locksmiths (like RSM Lock & Safe), their phone numbers, and addresses for future reference. This is almost as good as having the spare key in a magnetic box attached to your undercarriage. Doing this, you won't have to go with the first locksmith you call.
Do you have Roadside Assistance? At the risk of loosing some business, RSM Lock & Safe recommends that if you’re locked out of your car check and see if have roadside assistance service. These services are sometimes included with the purchase of a car, or as an add-on through your insurance company. You also can buy this service separately. If you do have coverage that includes locksmith services, call them first. Roadside assistance plans often have a list of pre-approved companies (like RSM Lock & Safe) that can unlock your car.
Can you call someone for a recommendation? If you have the time, call family or friends for recommendations.
Is there a legitimate local business address? If you find a locksmith in the phone book, on the Internet, or through directory assistance, ask for a Mission Viejo business address (we are actually located in Rancho Santa Margarita but we have been faithfully serving Mission Viejo as well). Even if an address is given, some disreputable companies list street addresses to give the impression that they’re local. But the addresses may belong to other businesses or vacant lots, if they exist at all. You can verify addresses through websites that allow you to match phone numbers with street addresses. There are legitimate locksmith companies that work out of their home and may not include a street address in their listing either because they are reluctant to list that address. If you call a locksmith who doesn’t list an address, ask why. If the answer is that it's a “mobile” business, you will understand they have no storefront.
Beware of companies answering with "locksmith services." If you call a company and the phone is answered with a generic phrase like “locksmith services,” rather than a company-specific name, be wary. You are well advised to ask for the legal name of the business that is answering the phone. If the person refuses, or makes you feel you are asking an irrelevant question - call another locksmith.
Get a legitimate estimate. Always ask for an estimate for all work and replacement parts from the locksmith before work begins. In cases of “lock-outs” (being locked out of your car or home), most legitimate locksmiths will give you an estimate on the phone for the total cost of the work. Ask about additional fees before you agree to have the locksmith perform the work. Of course, it is common practice to charge extra for responding to a call in the middle of the night. Also, ask if there is a charge for mileage, or a minimum fee for a service call.
Are they licensed and insured? The state of California is one of nine states that requires locksmiths to be licensed with the state. At a minimum ask for the locksmiths license number (RSM Lock & Safe license # LC0232). Also find out if the locksmith is insured (RSM Lock & Safe is insured and bonded). If your property is damaged during a repair, or if faulty work leads to loss or damage, it’s important for the locksmith to have insurance to cover your losses.
Ask for identification. When the locksmith arrives, ask for identification, including a business card and their State of Californian locksmith license. Unfortunately we are aware of many unlicensed "locksmiths" operating in Orange County. It might also be a good idea to see whether the name on the locksmith’s vehicle matches the name on the license and business card.
Be thankful if they ask you for identification! Believe it or not, over the past twenty years as a Locksmith in Mission Viejo we have been called to lock outs where the person making the call does not own the vehicle or house. Sometimes there were legitimate reasons, but sometimes there were not. Don't be surprised or upset if when RSM Lock & Safe arrives you are asked to provide identification. A legitimate locksmith should trust your identity and make sure you’re the property owner.
What type of vehicle are they driving? We have heard too many bad experiences when someone uses a locksmith in Mission Viejo that works out of a car. Therefore we highly recommend you utilize a locksmith that arrives in a service vehicle that is clearly marked with their company’s name (We would prefer it be marked RSM Lock & Safe).
Be cautious of a quick call to drill. In the case of a lock-out, be cautious if you’re told up front that the lock has to be drilled and replaced. Every attempt should be made to open the locked door or vehicle. It is our experience that using the proper tools and training we can unlock almost any door.
Post job completion. After the work is completed, get an itemized invoice that covers parts, labor, mileage, and the price of the service call. If you have a problem with a locksmith in Mission Viejo, try to resolve the dispute with the company first. Make sure you act quickly. Some companies may not accept responsibility if you fail to complain within a certain time. If you can’t get satisfaction, consider contacting your local consumer protection agency for information and assistance.
If you like their service keep their name. Once you’ve found a reputable locksmith in Mission Viejo, (one like RSM Lock & Safe) keep the company’s name and contact information in your wallet and address book at home or at work. We even have some clients who have programmed our number (949) 589-1957 into their home and cell phones. This can save you time and trouble the next time you need these services.
For more information visit the U.S. Govt. Federal Trade Commission website.